1. Introduction

Symphony Mobile (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data through our website, mobile applications (including “My Symphony”), offline channels, and related platforms.

2. Who We Are

Symphony Mobile a brand of Edison Industries Ltd., headquartered in Dhaka, Bangladesh, has been manufacturing mobile phones, feature phones, and accessories since 2008.

3. What Information We Collect

a) Personal Data you provide:

  • Customer support and chat transcripts via “My Symphony”
  • Feedback, surveys, comments, and reviews
  • IMEI or device identifiers

b) Automatically collected data:

  • Device info (IP address, OS version, browser type, device model)
  • Usage activity (pages visited, time spent, clickstream)
  • Cookies, pixels, analytics identifiers

c) Third-party data:

  • Referrals, social login info, marketing campaign interaction data

4. How We Use Your Data

We use your data to:

  • Provide customer support and warranty services
  • Analyze usage trends and ensure site/app security
  • Personalize marketing (with opt-in) and communicate updates
  • Comply with legal/regulatory obligations

 

 

5. Legal Basis & Consent

We collect and process data subject to:

  • Consent (for marketing communications, cookies)
  • Fulfillment of contract (to deliver products or services)
  • Legitimate interests (for fraud prevention, analytics)
  • Legal obligations under Bangladeshi or applicable law

6. Cookies & Similar Technologies

We use cookies, pixels, beacons to:

  • Maintain user sessions
  • Analyze how visitors use our site/app
  • Serve personalized ads (with consent)
  • You may disable cookies through your browser, but some features may be affected.

7. Data Sharing

We may share data with:

  • Service Providers (payment processors, logistics, analytics, support, etc.)
  • Business Partners (co-promotions, installation/repair services)
  • Legal Authorities (to comply with law or protect rights)
  • Successors/Buyers (in case of a merger, sale, or asset transfer)
  • When consented by you

We never sell personal data for marketing.

8. Data Retention

We keep your data only as long as needed for:

  • Fulfilling original purpose (e.g., warranty)
  • Legal obligations or dispute resolution
  • Legitimate business interests
    Once it’s no longer needed, we securely delete, anonymize, or archive it.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access your data
  • Correct or update inaccurate data
  • Object to or restrict processing
  • Withdraw consent (e.g. unsubscribe)
  • Port data (if technically feasible)
    To exercise a right, contact us as described below.

10. Data Security

We use technical and organizational measures to protect your information:

  • Encryption for sensitive data
  • Access controls, regular security audits
  • Staff training and confidentiality obligations
    However, no system is completely secure. You are responsible for safekeeping your account credentials.

11. Children

Our products are not intended for users under 18. We do not knowingly collect personally identifiable information from children without parental consent. If we learn that we’ve acquired such data without proper consent, we will delete it promptly.

12. Policy Changes

We may update this policy to reflect changes in practices or regulations. The revised date will be at the top. Continued use of our services signifies acceptance of any updates.

13. Contact Us

For any privacy questions or to exercise your rights, email us at: edisongroupit@gmail.com

Notes & Recommendations

  • Review and finalize internal procedures for handling access/deletion requests within a 30-day timeframe.
  • Verify that your mobile app (“My Symphony”) privacy statements align with this policy.
  • Consider adding a Cookie Banner with consent tracking to comply with GDPR-style norms if you target international users.